Shipping Policy

At Top Shelf Hemp, we are committed to delivering your products in a timely, discreet, and secure manner. Please review our shipping policy below for details regarding order processing, delivery timelines, and related information.

Order Processing

  • All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

  • Orders placed after 2 PM EST may be processed the following business day.

  • You will receive a confirmation email once your order has been successfully placed, and a second email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer several shipping options at checkout. Estimated delivery times are as follows:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available in select areas)

Delivery times are estimates and may vary due to carrier delays, weather conditions, or holidays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions—these will be clearly stated at the time of purchase.

Discreet Packaging

All orders are shipped in discreet packaging to ensure privacy. There will be no mention of hemp, cannabis, or product names on the outside of the package.

Shipping Restrictions

We comply with all applicable state and federal regulations. As a result, we do not ship to states or jurisdictions where hemp-derived cannabinoids are restricted or prohibited. Please ensure your local laws permit delivery of our products before placing an order.

Lost, Stolen, or Damaged Packages

Top Shelf Hemp is not responsible for packages that are lost, stolen, or damaged in transit. If your order shows as “Delivered” but you have not received it, please contact the carrier directly. For damaged packages, please reach out to our support team within 48 hours of delivery with photos and details so we can assist you.

Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.