Refund Policy

At Top Shelf Hemp, customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund and return policy below:

Eligibility for Returns

We accept returns of unopened items in their original, sealed packaging within 14 days of delivery. Products must be unused, in the same condition in which they were received, and in the original packaging to be eligible for a refund.

Non-Returnable Items

Due to the nature of our products, we cannot accept returns on perishable goods such as edibles, live resin, or any item that has been opened or used. These items are considered final sale and are not eligible for refund or exchange.

Return Process

To initiate a return, please contact our customer support team at [support@topshelfhemp.co] with your order number, reason for return, and any relevant photos if applicable. Our team will review your request and provide further instructions, including the return shipping address if your return is approved.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item received). We recommend using a trackable shipping service and retaining proof of shipment.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–7 business days. Please note that it may take additional time for your financial institution to post the refund to your account.

Exchanges

We do not offer direct product exchanges. If you wish to receive a different item, please return the original item (if eligible) and place a new order.

Final Sale & Promotional Items

Items marked as final sale or purchased during special promotions may not be eligible for return or refund.